These Terms and Conditions govern the use of the 289wim platform by players in Brazil. Please read them carefully — everything is explained clearly here, with no fine print and no unpleasant surprises.
Last updated: January 2026. Platform exclusively for users aged 18 and over.
These Terms were written to protect both players and the integrity of the 289wim platform — in a transparent and straightforward way.
Use of the 289wim platform is restricted to individual residents of Brazil who are at least 18 years of age. By registering with 289wim, you declare, under your own responsibility, that you meet this requirement and that the information provided during registration is truthful, accurate, and up to date.
Registration at 289wim is strictly personal and non-transferable — each CPF may have only one active account on the platform. Opening multiple accounts with the same CPF, or using third-party documents, constitutes a serious violation of these Terms and may result in the immediate blocking of all accounts involved and the cancellation of any accumulated balances and bonuses.
When creating your account, you agree to provide your full name, CPF, date of birth, full address, and a valid email address. This information is required for identity verification (KYC) as mandated by applicable Brazilian law and to ensure the security of your account.
You are fully responsible for keeping your login credentials secure — including your username, password, and any two-factor authentication codes. 289wim strongly recommends using unique, complex passwords of at least 8 characters, combining letters, numbers, and symbols.
If you detect unauthorized access to your account, notify 289wim support immediately via live chat or by emailing suporte@289wim.best. The platform is not liable for losses resulting from the voluntary or negligent sharing of your login credentials with third parties.
289wim may temporarily suspend access to your account for security verification procedures, suspicious transaction reviews, or investigations into reported misuse. During the suspension period, your wallet balance remains intact and will be fully available once verification is resolved.
289wim accepts deposits exclusively via Brazilian payment methods: Pix, boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil, and other financial institutions authorized by the Banco Central do Brasil). The minimum deposit is R$ 20.00.
Pix deposits are credited to your 289wim wallet within 60 seconds of payment confirmation. Boleto bancário deposits may take up to 2 business days to clear. Credit and debit cards are processed in real time, subject to approval by the card issuer.
The minimum withdrawal at 289wim is R$ 20.00. The preferred withdrawal method is Pix, processed within 5 minutes of request approval, 24 hours a day, 7 days a week. Withdrawals submitted outside of manual review hours (available 24/7 for standard amounts) may begin processing in the next review cycle without affecting the final deadline.
289wim does not charge fees on withdrawals made within the account's normal limits. For withdrawals via boleto or TED, standard bank fees may apply according to the receiving financial institution's policy.
The minimum bet at 289wim is R$ 5.00 per selection. Bets are final once confirmed on the platform — cancellations or changes are not possible after confirmation, except in cases where cash out is available for that bet.
The odds displayed at the moment a bet is confirmed are the odds applied to your slip — even if the odds move after confirmation. Live bets follow the same rule: the odds confirmed at the time of the click are the valid odds, regardless of any subsequent movement during the match.
If an event is cancelled or permanently interrupted before it starts or before reaching the minimum time required for a valid result (as defined by the rules for each sport), all bets on that event are automatically refunded to the 289wim wallet. Events rescheduled within 12 hours of the original start time generally keep bets active — subject to the specific rules for each sport available in the platform's rules section.
289wim covers football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sulamericana, and international leagues), UFC and MMA, volleyball (Superliga Masculina and Feminina, Liga das Nações), basketball (NBB and NBA), e-sports (CS2, League of Legends, Valorant), tennis, Formula 1, and over 30 sports in total.
Bets placed after the official start of an event are considered void and refunded, except when placed in live betting mode, which is explicitly offered for wagering during the course of matches.
Casino games available at 289wim — including slots, live casino, crash games, and poker — use random number generators (RNG) certified by independent specialized audits. The outcome of every round is completely random and cannot be influenced by the platform or the player.
The RTP (Return to Player) for each slots game is available in the game details before you wager any real money. 289wim publishes the RTPs for all its games as part of its commitment to transparency with Brazilian players.
289wim's Live Casino features real human dealers streaming in high-definition live video. Games are filmed in certified studios, and the outcomes of table games (blackjack, roulette, baccarat) follow each game's standard international rules, which are displayed on every game screen.
The 289wim welcome bonus includes 200 free spins (released in 5 daily batches of 40 each) and a 100% first deposit bonus, subject to a rollover requirement. The deposit bonus rollover can be met through Sports Betting at odds of 1.50 or higher, or by betting on slots, within the timeframe set out in the promotion.
Each 289wim promotion has its own specific conditions — minimum deposit amount for activation, validity period, eligible game type, and minimum odds where applicable. These conditions are published in full on each promotion's page before activation.
289wim reserves the right to cancel bonuses and withhold any winnings derived from them when there is evidence of promotional abuse — including creating multiple accounts to claim first-deposit bonuses, betting both sides of the same event to eliminate risk (abusive arbitrage), or using automated means to place bets.
Free spins have a fixed value per round as specified in the promotion. Winnings generated by free spins may be subject to a specific rollover requirement before becoming available for withdrawal — that requirement amount is always communicated explicitly before the promotion is activated.
Weekly 289wim promotions — including odds boosts for the Brasileirão and the Superliga de Vôlei, weekly cashback, and slots tournaments — have their own rules published every Monday via the app and by email to active players.
289wim is committed to responsible gambling as an operating principle — not just a regulatory requirement. The platform provides the following tools directly in your account dashboard, with no need to contact support:
The 289wim platform is restricted to users aged 18 and over. Any report or suspicion of underage use will be investigated immediately, with the account blocked and funds refunded to the legal guardian, as applicable.
The processing of your personal data by 289wim is governed by the platform's Privacy Policy, available at 289wim.best/privacy-policy. In accordance with the General Data Protection Law (LGPD — Law No. 13.709/2018), you have the following rights regarding your data:
All communications between your browser or app and 289wim's servers are protected by 256-bit SSL encryption — the same standard used by Brazilian digital banks such as Nubank, Itaú, and Bradesco. Credit card details are never stored directly on 289wim's servers — processing is handled by PCI-DSS certified partners.
Any behavior that compromises the integrity of the platform or harms other players is strictly prohibited at 289wim, including:
289wim uses automated systems to detect fraud and unusual activity. Accounts under suspicion may have withdrawals temporarily suspended while an investigation is conducted — the balance remains intact during this period and the player is notified when the review begins.
You can request account closure at 289wim at any time through the responsible gambling dashboard or by contacting support. Any available wallet balance at the time of closure will be refunded via Pix within up to 5 business days, provided there is no pending investigation on the account.
289wim may unilaterally close or suspend an account in cases of proven violation of these Terms, fraud, money laundering, underage use, or any other conduct that breaches applicable Brazilian law. In cases of closure due to a violation, balances originating from irregular activity may be forfeited, while balances of legitimate origin will be refunded after the investigation is complete.
289wim may update these Terms and Conditions periodically, whether to reflect changes in Brazilian law, platform operations, or player feedback. Any significant changes will be communicated by email and in-dashboard notification at least 7 days before the effective date.
Continued use of the platform after the effective date of the new conditions constitutes acceptance of the changes. If you do not agree with the new conditions, you may request account closure before the effective date and receive your available balance without penalty.
The most current version of the Terms and Conditions is always available at 289wim.best/terms-conditions. The date of the last update is shown at the top of this page.
For questions about these Terms and Conditions or any aspect of your relationship with 289wim, please contact our support team:
All communication with 289wim support is conducted in Brazilian Portuguese by a specialized team. For disputes involving bet results, withdrawals, or bonuses, we recommend documenting all relevant information (screenshots, dates, amounts) before opening a ticket — this significantly speeds up resolution.
289wim is committed to responding to formal complaints within 5 business days and to communicating an estimated resolution timeframe within 24 hours of receiving the ticket. Unresolved complaints may be escalated for review by the management team — a process described in the platform's support panel.
Common questions from players who want to fully understand the rules before creating an account.
You've read the Terms and Conditions — now it's time to enjoy the platform. Sign up in under 2 minutes, deposit via Pix from R$ 20.00, and take advantage of the welcome bonus with free spins and a deposit bonus. 289wim offers Sports Betting, slots, Live Casino, and poker — all in Portuguese, with fast withdrawals and support that actually helps.
By creating your account, you confirm that you are 18 or older and accept these Terms and Conditions.
289wim's handling of your personal data complies with the General Data Protection Law (LGPD — Law No. 13.709/2018). By registering and using the platform, you agree to the collection and use of your data as described in our Privacy Policy. To exercise your rights of access, correction, or deletion of data, contact support at any time via chat or email.
Sports Betting and casino games are forms of entertainment — always involving real financial risk. Never bet more than you can afford to lose, avoid chasing losses, and take regular breaks. 289wim offers configurable deposit limits, session limits, and self-exclusion with immediate activation directly from your account dashboard.
Platform exclusively for users aged 18 and over. Play mindfully and within your limits.